Regional Director West
Sharon joined Northern from Tyne & Wear Metro, where she was Managing Director. At Metro she was also Customer Service Director and the dual role of Customer Services and Operations Director. At Metro, Sharon led projects that delivered a step change in the on-station customer experience, reduced fraud to a record low.
Northern plays a vital role in the north of England by connecting tens of thousands of people to work, leisure, education every day. Arriva Rail North Limited, became the new rail operator for Northern on 1 April 2016, marking the start of a nine-year franchise.